Effective Communication Skills for Managers Southampton

Aim

To increase confidence and develop communication skills to:

• Create collaborative & professional working relationships

• Explore & work with resistance

• Negotiate outcomes

Learning Outcomes

Identify, discuss and observe an effective communication model & underpinning skills which supports managers to:

• Raise concerns with staff and colleagues (so that they are heard)

• Challenge others behaviours / Address performance issues

• Deliver significant information

Intended Audience

Specifically for line managers

Method of delivery

Interactive and classroom based, evidence base, model and principles for managing difficult interactions in the workplace together with a refresher of key communication skills to apply within the model.
Opportunity for discussion and application of the model related to specific workplace difficulties identified by the
delegates.

Email petctacademy@christie.nhs.uk

call 0161 918 2445